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I’m an art student living in London and although I work part time, money is tight. The last year has been pretty tough for me but I have a mentor who has been very supportive, especially when it comes to mental health.
I wanted to get him something special for Christmas so I decided to give him a Givenchy card holder. I know he loves this brand and shops there often. I couldn’t really afford it but I saved up and ordered one online at the end of November for £170. Got a notification for delivery and I instructed the delivery company to leave it under the mat outside my apartment.
Unfortunately our mat was moved by our neighbors on the day of arrival so it was just left on the doorstep. When I got home a few hours later to find the package had been stolen, I was heartbroken.
I contacted Givenchy and they said they would investigate. I explained it was a Christmas present and they said they would take care of it as soon as possible. I still haven’t heard anything and now I feel ignored. I do not know what to do. I’ve spent all this money and I don’t have a gift for my boyfriend. I can’t possibly afford to buy another one.
– JH, London
When you instructed the delivery company to leave the package in front of your house, you say you understand that the fact that it was stolen was in no way Givenchy’s fault. You have also been reluctant to take your complaint further to the delivery person for fear that the delivery person will get into trouble when in fact he has done nothing wrong. And further, you acknowledge that as this was such a valuable package you should ensure that you collect the package yourself. All of this begged the question: what exactly did you expect me to do to remedy the situation?
I called you and told you that I very much sympathize with your predicament, and my dear reader, I really do. It would be easy for me to sit here and scoff at how silly you were, but I won’t because that would be lazy and frankly hypocritical. I’m not embarrassed to admit that I made some bad financial decisions back when I was a student in London. Because I was there, I know that the best way to improve is to face your mistakes head-on and learn from them.
I’m not ready to take your case with Givenchy, so here’s some free and friendly advice, which you can take or leave as you see fit. First, skimping on shipping costs is false economy. If you have ordered something of value you must pay for it to be signed for and registered for delivery with adequate insurance coverage. Anything less exposes you to risks you can’t afford.
Secondly, I know that you were just trying to do something loving for this man who you believe was there for you when you desperately needed someone, and I truly admire your generosity. But please save it for a day when you can afford to make such grand gestures. On this occasion, you didn’t have to spend £170 to express your gratitude. True friends care most about the thought they put into gifts, not their monetary value.
At the sounds of this kind and caring man, a heartfelt letter or handmade Christmas card would have blown him away as much as a Givenchy wallet. And it would have cost you next to nothing. I wish you every success in your studies and a happy and healthy 2023.
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